Submitting a Claim
Before any repairs are made to the vehicle, it is mandatory to contact the claims department to start the authorization process.
Claims Contact
1-833-764-4562
Business Hours (CT)
Procedure for Mechanical Breakdowns
Follow these 3 critical steps if you experience a breakdown.
01. Protect the vehicle
Take all reasonable measures to prevent additional damage. Stop the vehicle and request roadside assistance to tow it if necessary.
02. Authorized Facility
The vehicle must only be taken to a licensed repair facility of your choice. The repair facility must be instructed to contact Drive 1.
03. Prior Authorization
Drive 1 authorization is strictly required before any repair begins. The repair facility must call before you authorize repairs.
Important Reminder: Keep All Receipts
This includes receipts for car rental charges, lodging, meals, and signed service receipts. These verify you've met your obligation to keep the vehicle in good maintenance.
After-Hours Claims
In the event a mechanical breakdown occurs outside of normal business hours, please refer to your contract for specific instructions on how to file an after-hours claim.
Maintenance Claims
To file a maintenance claim, call 1-833-764-4562 or email a copy of your invoice with proof of payment to policysupport@rmgglobal.us within 45 days of service.
Business Hours (CT)
Monday through Friday
8:00 am to 5:00 pm
Reimbursement
Approved customers receive reimbursement via a virtual Prepaid Mastercard. Please allow 2-3 weeks for processing.